Got Questions? We've Got Answers!
Welcome to our Frequently Asked Questions (FAQ) page, your go-to resource for all the information you need about Super Jump Party Rentals. We understand that planning events can come with lots of questions, and we’re here to provide you with clarity and confidence
Q.Can The Children Play With Water In The Inflatables?
A.Absolutely no water is allowed in or near the inflatables unless you have specifically rented a water slide. This will prevent any injuries.
Q.Will I Need To Put A Deposit Down On My Reservation?
A.No Deposit is Required.
Q.When Does The Event Need To Be Pay In Full And What Method Of Payment Do You Accept?
A.The remaining balance is due upon delivery to your event. Delivery staff will not be setting up any items until the balance is paid in full. Payments are accepted via delivery or online through our website. We do take cash, VISA, American Express, MasterCard, and DISCOVER.
Q.If I Am Renting A Generator, Will The Generators Come Full Of Gas?
A.Yes, all generators will be delivered full. However, you will be responsible for any refilling of gas needed during your event so please be prepared. Our delivery staff cannot transport gas in the vehicles. Any gasoline that remains in the generator at the end of the event will not be refunded, returned, or credited.
Q.If I Am Renting A Sno Kone Machine, Do I Need To Supply The Ice?
A.You will be required to supply the ice for the sno kone rental. Because our delivery staff usually travels from one delivery to the next, we simply cannot transport the ice reliably without melting.
Q.What Are The Power Requirements To Inflate The Inflatables And What Will I Need To Provide?
A.The unit must be within 100 feet of the electrical outlet. Check your reservation letter where we identified how many open circuits you will need. A standard wall outlet provides 20 amp service. The blower for the inflatable should be the only thing plugged into this outlet.
Q.What Kind Of Surface Can The Inflatables Be Set Up On? Does It Have To Be Perfectly Flat?
A.Virtually any surface. The surface should be somewhat flat. Steep hills are not good for inflatables and our staff will not set up your inflatable on a steep hill. The delivery staff will help you to identify the safest place for your inflatable.
Q.What Do I Do If It Rains Or The Weather Is Bad After My Inflatable Has Been Set Up?
A.If you already have an inflatable set up outside and it starts to rain, Please get the Children/participants out of the inflatable. The material in the inflatables gets very slippery when wet and can cause injury. You should keep the inflatable inflated and up. However, if it starts to become a Heavy Rain, Thunder or Lightning out please turn the inflatable off. If the Winds exceed 15 mph please get all participants out and shut off the inflatable.
Q.When The Inflatable Is Delivered, Will It Be Set Up For Me?
A.All delivered inflatables are properly positioned, clean, sanitized, secured and inflated before our staff departs. We will make every effort to ensure that it is staying inflated and you will not have any problems during your event.
Q.What Are The Safety Rules?
A.
Failure to follow these rules may result in injury
- Supervision by a qualified attendant is required at all times.
- The ride must be securely tied down at all times.
- The blower requires a Ground Fault protected circuit (GCFI)
- Keep children away from the blowers at all times.
- Do not use and immediately deflate the ride, if winds exceed 15mp.
- Do not enter the inflatable when wet it may be slippery and may cause injury.
- Persons with mental or physical impairments should not be allowed to use this ride.
- Remove shoes, eyeglasses and any sharp objects before entering.
- No food, drink, gum, pets, or silly string.
- Somersaults, diving, piling on, wrestling, or rough play, and flips are prohibited.
- Play away from others and away from the sides and entrances/exits.
- Keep your hands off the nets
- Do not jump onto or off the ride.
- Do not attach anything to the inflatable(No tape, zip ties, string or staples)
- Exit immediately if the unit begins to lose air
Play safely and have fun!
Q.What Happens If The Inflatable Or Equipment Has Been Delivered & Setup And It Rains? Do I Get My Money Back?
A.No, because the service was already provided. However, there is no charge for cancellation on the same day as long as we do not setup or deliver the inflatable or equipment, due to the weather.
If we give you a courtesy call and the (customer) agrees to have the rental item deliver and you change your mind you will be charge a cancellation fee of $50.00 + if you cancel on the spot.
Q.What is your cancellation policy?
A.All payments are non-refundable. If you need to cancel or reschedule your event, you may transfer your payment/deposit to an event held within the same calendar year.
If conditions are not too severe, we will give you the option of keeping the event reservation or canceling the event on the day of your event only. If you decide to keep the rented unit(s) for the term of this Rental Agreement, there will be no refunds once the unit is set up. Please call between 9am and 6:30 pm for more information.
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